Social Tenant Access to Information Requirements (STAIRs)
A new policy that gives people who live in social housing stronger rights to information about their home and landlord.
Customer feedback on what information matters
We asked customers what information they wanted from us and how they wanted it provided.
Your home
Find information about repairs, safety, damp and mould, and planned improvements to homes and neighbourhoods. See what we're doing to maintain and invest in homes, how we prioritise improvements, and the standards we're working to.
My money
Understand how your rent is used, what service charges cover, and how we make sure we deliver value for money. Explore information about spending, investment and how we manage our finances responsibly.
Our performance
See how we're performing across the services that matter most to customers, including repairs, complaints, customer satisfaction and Tenant Satisfaction Measures (TSMs).
Our decisions
Learn about the decisions that shape Gentoo's future, including Board decisions, major projects, consultations and strategic plans. Find out how customer feedback influences the actions we take.
Our Openness and transparency policy
We want to be open with you. We believe you should be able to see information about how we manage your home and services.
