Welcome to Gentoo

We are a housing association that provides homes for more than 60,000 people.

Making it easier to pay your rent online

Some customers will receive calls and text messages from us with a secure payment link, making it quicker and easier to pay rent online. Calls from 0191 574 0128 and texts from Gentoo or 07860 021 199 are genuine, and if you have any questions, we're always here to help.

Gentoo colleagues at Hylton Castle with the Mobile Housing Hub

Our Mobile Housing Hub is back on the road following successful trial

20 July 2026

Our Mobile Housing Hub is back on the road after a successful trial last year, bringing advice, support and services directly into communities across Sunderland.

First launched in June 2025, the travelling hub was created to make it easier for customers to access face-to-face support witho......

Latest news

Group of community volunteers wearing high-visibility jackets standing together in a residential green space.

11 August 2026

Your voice. Real change

Every improvement starts with a conversation.

Over the past year, thousands of customers h...

10 August 2026

New lease of life for Deepdale Street as Gentoo opens new play park alongside local community

Families in Hetton can now enjoy a revitalised play park and games court at Deepdale Street, foll...

Close-up of two people sitting together reviewing a stack of printed documents

10 August 2026

Shape the way we communicate

We're looking for customers to join our new Customer Communications Group and w...