How to get permission

How to get permission

To request permission, call us on 0191 525 5000 and select option 4 to speak to your local housing team.

If you live in sheltered housing or an extra care scheme, contact your Scheme Manager to get permission to decorate, improve or adapt your home.

If you live in a Passivhaus, such as Cherry Tree Gardens, please call us on 0191 525 5000 and select option 4 before making any improvements or adaptations to your home. 

If you have lived in one of our new build properties first less than 1 year, please call the Customer Care Team on 0191 525 5900 or email them on customercare@gentoohomes.com before requesting any permissions.

Before requesting permission, you should read any permissions statements that relate to your request to make sure your request meets all criteria.

Go back to look at the list of improvements you need permission for.

What happens after you ask for permission 

Your local housing team will let you know if you need permission to make an improvement or adaptation to your home. 

If your request requires permission our local housing teams will start looking into your request. This may include liaising with other departments, such as our gas and electrical teams.