Your home, your safety

Gentoo is responsible for making sure your building is safe for you to live in. This includes managing risks from fire and structural failure.

Gentoo is accountable to The Building Safety Regulator, who was established under the Building Safety Act 2022 to:

  • regulate higher-risk buildings
  • raise safety standards of in buildings

As a customer living in a high-rise residential building, you have new rights under the Building Safety Act 2022. This includes your right to know who is legally responsible for managing fire and structural safety your building and rights to request information about your building.

To find out more about your rights under the Building Safety Act 2022visit:  https://buildingsafety.campaign.gov.uk/your-home-your-safety/

Latest articles

23 December 2024

Kicking off Christmas with some festive fun for more than 1000 customers

Thanks to a partnership with The Foundation of Light, more than 1000 Gentoo customers enjoyed a f...

20 December 2024

Christmas opening hours

If you need to contact us in an emergency, call 0191 525 5000. ...

20 December 2024

Spreading festive cheer by delivering hundreds of dinners and gifts

200 turkey dinners with all the trimmings and a dessert will be hand delivered ...