General enquiries

Information about our general telephone number, online enquiry form and opening hours.

Telephone

0191 525 5000

Options

1. If you have your tenancy reference number and would like to pay your rent
2. To speak to us about a repair in your home
3. For any housing queries
4. For queries relating to stock condition and energy surveys
5. To discuss investment works currently taking place in your home and future investment plan works

Opening times

Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 12:30pm

Outside of these days and times, you can call 0191 525 5000 to pay your rent and report emergency repairs.

Enquiry form

Fill in the general enquiries form.

In person

You can visit one of our local offices. Our offices are open:

  • Monday to Thursday, 9am to 4pm
  • Friday, 9am to midday

Grounds Maintenance 

To contact the Grounds Maintenance Team, call 0191 525 5000 and select option 5 or email groundsmaintenquiries@gentoogroup.com