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We have sent your enquiry to the relevant team.
What happens next
Thank you for your enquiry. A member of the team will assess if your submission is suitable for the complaints process and if so, a Customer Voice Partner will be in touch within five working days to acknowledge your concerns.
If your enquiry is not considered suitable for the complaints process, it will be passed to the relevant service area to contact you directly. For more information about the policy, click here.
If your enquiry is urgent, please contact us on 0191 525 5000.