Current vacancies
Assistant Quantity Surveyor
About the role of Assistant Quantity Surveyor
We currently have a rare opportunity for an experienced Assistant Quantity Surveyor to join Gentoo’s Asset Property Investment team. This is a great time to join us as we continue with our ambitious and exciting 5-year investment plan, delivering over £ 240m worth of planned improvements to our customer's homes. The Asset Management delivery team are based at our Sunderland head office at Doxford Park. Led by the Contracts Manager the team includes a Senior Quantity Surveyor, Quantity Surveyor, Assistant Quantity Surveyor, Asset Delivery Co-ordinator, Project Managers, Project Surveyors and Client customer liaison officers. This role will report into the team’s Senior Quantity Surveyor and play a key part ensuring the Group delivers the investment plan (circa £ 42m pa) and achieves value for money while meeting KPIs. In the role of Assistant Quantity Surveyor, you will be responsible for the financial management, coordination and reporting of a number of the Group’s planned investment schemes annually. This role will be responsible for assisting in the management of all commercial matters in connection with the delivery of Gentoo Groups planned investment programme. You will lead on the effective commercial and financial management of Gentoo’s planned, compliance and sustainability related investment programmes, of which you are allocated. This will include the provision of accurate and timely pre-contract documentation with the Asset Planning and Strategy team, tender valuations, accurate budget forecasting, post quantity surveying duties, managing the purchase order process and ensuring the payment of contractors in a timely manner. This will include implementing and administering the most appropriate forms of contract for project values and work types to offer Gentoo the most advantageous contract terms. Liaise with a wide range of Gentoo teams including Planning and Building Surveying, Customer Voice, Health and Safety, Communications, Procurement, Leasehold, Risk and Insurance and Housing colleagues to assist you in this role. In addition to this, we have appointed the services of external Principal Designers (CDM and BSA), Consultants and Principal Contractors. Supported by the Contracts Manager, Senior Quantity Surveyor, Quantity Surveyor, Assistant Quantity Surveyor, Project managers, Project Surveyors and Customer Liaison Officers and an Asset Delivery Co-Ordinator.
Business Services Assistant
About the role of Business Services Assistant
We are currently recruiting for a Business Services Assistant to join the Planning and Business Services (Property) team, for a 6-month period to cover maternity leave. The role is based within our Repairs team who are responsible for delivering a comprehensive customer focused service, including administrative support, customer contact and collaborating with colleagues as needed. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available upon request. Complete administrative and data input activities in line with agreed processes and ways of working ensuring a customer focused approach and delivery of an excellent customer experience. Take calls from colleagues from across business departments, including Operatives Call Handling and Housing to resolve customer queries in the most efficient and effective manner. Pro-actively contact customers to schedule and arrange appointments as needed. Demonstrate ownership and responsibility of customer issues.
Caretaker
About the role of Caretaker
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have an exciting opportunity to join our Caretaking team on a part-time basis, working 22 hours per week, Monday to Friday. In this key role, you will be responsible for providing a communal cleaning service for our customers in our high-rise residential buildings. The role also involves monitoring the buildings and identifying any issues or concerns, such as faults or repairs within the communal areas. You may be required to work at various locations within the Sunderland area, so the ability to fulfil the travel requirements of the post is essential. This role will require a basic DBS check, paid for by Gentoo. A full job description is available to view at www.gentoogroup.com/careers
Governance Assistant
About the role of Governance Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. Due to an internal promotion, we are pleased to be recruiting a Governance Assistant to join our Governance team. The team is part of our Regulatory and Business Services directorate, based at our Doxford Park, Sunderland head office, where you will be responsible for supporting the team to help deliver a first-class governance and regulatory compliance function. In the role of Governance Assistant, you will respond to a wide range of queries from Board Members and Executive Directors, as well as provide administrative support to the wider team, delivering outstanding customer service at all times. This is an opportunity for someone looking to further develop their existing skills and experience within a governance and regulatory compliance environment. Experience in a governance or regulatory environment is preferable, however, what is more important is a willingness to learn and a flexible, ‘can do’ attitude. It is essential you can demonstrate strong organisation and administrative skills including effective minute-taking, possess excellent interpersonal skills and be able to quickly build rapport with customers, both internal and external. You will have excellent communication skills, as well as the ability to effectively plan your workload and be flexible to meet targets and deadlines. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers • Produce accurate and timely minutes at Board and Committee level. • Prepare Board and Committee agendas and take responsibility for compiling and distributing Board papers. • Have an understanding of the Group’s Code of Governance, rules and processes to represent the function at a variety of Board and Committee meetings. • Provide high-level administrative support to support the Group’s arrangements for governance and regulatory compliance. • Maintain and manage Board and Committee schedules of business throughout the year. • Provide management information on Board/Committee activities as required. • Assist in the organisation and administration of Board and Committee and other governance meetings. • Provide administration support for Board/Committee Members as required e.g. expenses, travel etc.
HR Apprentice (People Support Team)
About the role of HR Apprentice (People Support Team)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place to call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good-quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. Last year we recruited 28 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in their chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers or care experienced young people who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: HR Apprentice How long is the apprenticeship: up to 2 years. Which qualification will you achieve: Level 3 HR Support *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we advertise What you will learn: • Recruitment: Assisting the team in placing adverts, preparing recruitment documentation for shortlisting and interviews and ensuring accurate records are maintained. • New starters & contractual changes: Supporting the creation of all contractual documentation including offers for new starters, pre-employment checks and contract amendments. • Employee data: Administer and monitor sickness, diversity, and other employee data to ensure the accuracy of the HR and Payroll Systems. • General people administration: Undertake general administration support and supporting documentation for any HR-related matters, such as absence management, disciplinary and grievance. • Compliance: Ensure all activities comply with all internal governance, statutory, legislative and regulatory requirements that are applicable.
Neighbourhood Support Assistant
About the role of Neighbourhood Support Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have an opportunity to join our Housing team in the role of Neighbourhood Support Assistant on a permanent, part time basis working 18 hours per week. Neighbourhood Support Assistants work in our Neighbourhood teams across the city of Sunderland and are responsible for supporting the teams to deliver a first-class housing management service to our customers and the wider community. In this role you will provide a great service to our customers, working as part of a team to respond to a wide range of general enquiries, both in person and on the telephone, as well as providing support to the Neighbourhood Coordinators. This role will require a basic DBS check, paid for by Gentoo. A full job description is available to view at www.gentoogroup.com/careers
Neighbourhood Support Assistant
About the role of Neighbourhood Support Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have an opportunity to join our Housing team in the role of Neighbourhood Support Assistant on a full time (36 hours), 12 month fixed term basis to cover maternity leave. The typical working week is Monday to Thursday 8.30am – 5.00pm and Friday 8.30am - 12.30pm. Neighbourhood Support Assistants work in our Neighbourhood teams across the city of Sunderland and are responsible for supporting the teams to deliver a first-class housing management service to our customers and the wider community. In this role you will provide a great service to our customers, working as part of a team to respond to a wide range of general enquiries, both in person and on the telephone, as well as providing support to the Neighbourhood Coordinators. This role will require a basic DBS check, paid for by Gentoo. A full job description is available to view at www.gentoogroup.com/careers
Operations Manager Estates Services (Grounds Maintenance)
About the role of Operations Manager Estates Services (Grounds Maintenance)
Working hours: 36 M- F (Friday 12.30 pm finish) Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. Due to a retirement, we have a rare opportunity for an experienced Operations Manager (Estates Services/Grounds Maintenance) to join Gentoo’s Property team, based at our Doxford Park, Sunderland head office. It’s an exciting time of transformation at Gentoo as we redesign our Estates Services and Grounds Maintenance offering. This role reports directly to our Assistant Director of Maintenance Operations, overseeing Repairs and Maintenance, Empty Homes, and Estates Services. You will be responsible for the Estates Services team that operates across the City of Sunderland, where you will lead and inspire by developing and delivering high-quality Estates and Grounds Maintenance services across the Gentoo Group. You will oversee Estates Managers, who manage Assistant Estates Managers, Estates Operatives, Agricultural Engineers, and Tree Surveyors. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Responsible for the operation, direction and delivery of Estate and Grounds Maintenance services, including all open spaces, void property external areas and the Group’s tree management programme. Ensure that all work is completed to the agreed standard, timescale, cost and quality and the effective management of all performance indicators. Support the Assistant Director of Maintenance Operations in the development and delivery of a high-quality Estates Service so that work and resources are effectively planned and managed to maintain Gentoo Grounds Maintenance requirements. Ensure legislative and Regulatory requirements are met and that service delivery meets the needs of all internal and external customers and stakeholders. Provide specialist advice on Estates Services and Grounds Maintenance related activities.
Project Manager
About the role of Project Manager
We currently have a rare opportunity for an experienced Project Manager to join Gentoo’s Asset Property Investment team. This is a great time to join us as we continue with our ambitious and exciting 5-year investment plan, delivering over £ 240m worth of planned improvements to our customer's homes. The Asset Management delivery team are based at our Sunderland head office at Doxford Park. Led by the Contracts Manager, the team includes a Senior Quantity Surveyor, Quantity Surveyor, Assistant Quantity Surveyors, Asset Delivery Co-ordinator, Project Managers, Project Surveyors and Client customer liaison officers. This role will report to our Contracts Manager, John, who has worked for Gentoo for over 20 years and has significant experience in the overall management and delivery of the Gentoo Planned Investment programme. In the role of Project Manager, you will play a leading role and be responsible for the operational and financial management, coordination and reporting of around a third of the Group’s planned investment schemes annually. Ensuring the Group delivers the investment plan (circa £ 42m pa)m achieves value for money, while meeting KPIs and delivering a quality service to our Customers. • Management responsibility for the projects allocated to you across all disciplines of project management. With responsibility for their success from implementation to completion, incorporating all aspects of programming, quality and specification compliance, health and safety and customer satisfaction. • Lead a small team which consists of a Project Surveyor and Client Customer Liaison Officer. • Interact, input, and contribute during the planning stages of each scheme to ensure a smooth delivery once the schemes become “live” and are managed directly by you and your team, via our appointed Principal Contractors. • Liaise with a wide range of Gentoo teams including Planning and Building Surveying, Customer Voice, Health and Safety, Communications, Procurement, Leasehold, Risk and Insurance and Housing colleagues to assist you in this role. In addition to this, we have appointed the services of external Principal Designers (CDM and BSA), Consultants and Principal Contractors. • Supported by the Contracts Manager, our Commercial team and an Asset Delivery Co-Ordinator.
Quantity Surveyor (Maintenance)
About the role of Quantity Surveyor (Maintenance)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Quantity Surveyor to join the Commercial team. There has never been a better time to be a part of Gentoo. Our property directorate has been brought together into one knowledgeable and experienced team, working together to maintain and invest in our portfolio of 28,500 homes. Every year we spend over £70m maintaining our customers’ homes and the Commercial Team play a crucial role ensuring that we spend our money wisely. The team lead on the commercial management of all responsive, cyclical, void and planned investment schemes delivered by the property directorate. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers The main responsibilities of the role include: • Take the lead on the commercial management of work programmes appointed to you across the Property directorate. This will may include responsive, void or cyclical works delivered by sub-contractors within the maintenance department or planned investment, sustainability of compliance schemes ensuring full ownership of all financial matters to the schemes appointed to you. • Ensure commercial risk is effectively managed, reduced and mitigated where possible ensuring, payments made reflect Gentoo's obligations under the contract and in line with Commercial Procedure, advising on contract strategies to reduce risk and improve performance. • Support the effective planning and delivery of the Groups spend with contractors across the Property Directorate to maximise efficiencies, value for money and the gentoo pound. • Work collaboratively and manage relationships with suppliers ensuring appropriate management and liaison with internal and external stakeholders including Gentoo’s appointed contractors. • Have direct responsibility for the financial management, including the raising of purchase orders and request for payments, for the projects allocated to you as the appointed Quantity Surveyor. • On-going, effective and respectful challenge of variations and proposed cost increases as well as carrying out re-measures of ongoing and completed works ensuring financial validation of Contractor claims and subsequent payments are made in line with agreed tendered rates and timescales.
Systems Analyst
About the role of Systems Analyst
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have an opportunity for a Systems Analyst to join our IT team, based in our head office in Doxford Park, Sunderland. The role is offered on a hybrid working basis; therefore we are looking for candidates who can commute to our offices on a daily basis if required. This is an exciting and rewarding role within a forward-thinking team who are always looking at innovative ways of delivering fantastic solutions within the business and evolving the sector at large. Reporting to the Systems Support & Implementation Manager, the Systems Analyst will work alongside System Owners and Systems Support Analysts. Working within the Solution Delivery team the Systems Analyst is responsible for analysing, designing, and implementing information systems to meet the needs of the organisation. This role involves collaborating with System Owners and Business Analysts to understand requirements, evaluating existing systems, and proposing solutions to improve efficiency and effectiveness. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers System Management: o Manage the day-to-day operation of key IT systems, ensuring high availability, reliability, and performance. o Support and maintain implementations of system monitoring tools to proactively identify and address issues before they impact users. o Coordinate with vendors and internal teams to install, configure, and upgrade software and hardware components as needed. System Design and Development: o Assist Product Owners in designing system solutions and integrations that meet business requirements, considering factors such as scalability, performance, and security. o Develop system models, diagrams, and prototypes to illustrate proposed solutions and facilitate stakeholder understanding and feedback. o Deliver system change requests whether that be through configuration, low-code, collaborating with third parties or development teams to implement changes and enhancements, ensuring alignment with business objectives. Testing and Quality Assurance: o Develop and execute test plans to validate system functionality and ensure that solutions meet business requirements. o Conduct system integration testing to identify and address any issues or discrepancies between different components. o Work closely with quality assurance teams to perform comprehensive testing and ensure the reliability and accuracy of system implementations. Implementation and Deployment: o Assist the Product owner to plan, coordinate and upskill for the deployment of new systems, system updates and integrations ensuring minimal disruption to business operations. o Monitor system performance post-implementation and address any issues or concerns that arise. System Maintenance and Support: o Provide ongoing support and troubleshooting for existing systems, including diagnosing and resolving technical issues. o Perform proactive regular system maintenance activities, such as software updates, patches, and configuration changes. o Document system configurations, processes, and procedures to facilitate knowledge transfer and ensure operational continuity including knowledge articles and training sessions for 1st, 2nd and 3rd line support. o Lead incident response efforts to quickly resolve system outages, functionality failures and minimise downtime. Keeping relevant stakeholders updated at the appropriate level. o Develop and maintain comprehensive documentation for system configurations, processes, and procedures.