Our complaints performance

Complaints are very important to us. They help us to learn when things go wrong and to improve our services. If something does go wrong, we will apologise, investigate what happened and work with the customer to make it right.

We have now published our Annual Complaints Performance and Service Improvement Report for 2023–2024. The report covers: 

• Who is responsible for our Complaints Response
• Our annual self-assessment information 
• Housing Ombudsman determinations 
• Key learnings and improvements we have made
• Service improvements 

The full report can be found below: 

To read the plain text version, click here.

You can read our Complaints Self Assessment here 

We welcome all feedback so we can improve our services for customers and residents. For more information about making a complaint with us, click here.