Performance and Transparency
We aim to be open and accountable to our customers and stakeholders. We measure our success to track and challenge the progress we are making against our priorities and strategic objectives. We report our progress to our Group Board every quarter and publish the performance on our website so our customers can understand how we are performing and hold us to account.
Our annual documents
Annual documents, reports, financial statements and accounts from the 2020 to 2021 financial year to the 2023 to 2024 financial year.
Tenant Satisfaction Measures
Tenant Satisfaction Measures are required by the Regulator of Social Housing to measure our performance as a landlord. We are working with IFF Research who are doing surveys for us so you can share your opinions and views on our services.
Corporate Strategy 2023 to 2025
Our refreshed Corporate Strategy for 2023 to 2025
How are we doing?
We measure our success to track and challenge the progress we are making against our priorities and strategic objectives.
How we spend your rent
Find out how we spend our money to deliver an efficient service to our customers
Our complaints performance
Find out how we have handled complaints over the last year
