Reporting a repair
Find out how to report a repair, what information we need from you, what happens at your repair appointment, and how we prioritise repairs.
Emergency repairs
These repairs are when there is an immediate risk to your health and safety or damage to your home if we do not repair them quickly.
Cancelling or rearranging your repair appointment
You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.
No heating or hot water
A warm home helps reduce illness and prevent damp. There are checks you can do to fix your heating and hot water before you report a repair.
Dealing with damp and mould
Damp happens when water comes into your home from outside or because of condensation or water leaks. Damp can damage your home and cause mould.
Water leaks, blocked pipes and drains
Water leaks and blocked drains can cause a lot of damage to your home and may affect your neighbours’ homes too.
Who is responsible for repairs
There are repairs we are responsible for, repairs you are responsible for and repairs we will charge for.
Disrepair claims
Disrepair is when a property or building is in a poor condition and needs to be maintained or repaired.
