My Gentoo
My Gentoo gives you access to different services to help you manage your tenancy. It is available 24 hours a day.
My Gentoo Downtime
Due to essential maintenance, the booking of Repairs using My Gentoo is currently unavailable. We are investigating the cause of this issue and will provide updates on when this is available for use. During this time you will not be able to book repairs. If you have an urgent repair that needs booking, please contact us on 0191 525 5000. Apologies for any inconvenience this may cause.
What you can do with My Gentoo
Once you have registered, you can use My Gentoo to:
- view your rent statement
- pay rent for your home, garage or car parking space
- update your personal information
- report repairs and book a time that suits you
- cancel or rearrange a repair
- view repairs history
- send us a direct message about your tenancy or a repair
Repairs you can report on My Gentoo
External work
This includes repairs to:
- cracked brickwork
- paths and paved areas
- blocked or broken gullies
- wooden gates
Joinery
This includes repairs to:
- bath panels
- rehang kitchen unit doors
- draughty front and back doors
- door locks and letterboxes
- internal door latches and handles
- rehang internal doors
- draughty windows
- window handles, hinges and locks
- loose or creaking floorboards
- loose bannisters
Plumbing
This includes repairs to:
- leaking bathroom taps and waste pipes
- leaking kitchen taps and waste pipes
- leaking radiators and radiator valves
- loose toilets
- toilets that do not flush when you have more than one toilet
Garages
This includes repairs to a garage:
- door
- lock
- flat roof
Repairs you cannot report on My Gentoo
You cannot report emergency repairs and any repairs not listed on My Gentoo. Find out more about reporting a repair.
Register for My Gentoo
To register you need your:
- name
- date of birth
- tenancy number
- email address
Your tenancy reference number is on your rent payment card or rent statement letter. It is the first 7 digits shown on the card or letter and starts with a ‘1’.
If you do not know your tenancy reference number, call 0191 525 5000 and select option 4.
If you have any questions or need help to register, email mygentoo@
gentoogroup.com
Applying for a new home
My Gentoo has information about your current home and tenancy. If you want to apply for a new home, you can view all available properties on our online housing register.