Your repairs

We do our very best to keep everything in perfect working order for our customers. But we do need you to tell us if there’s anything that needs our attention. Please let us know of any repairs as soon as possible so that work can be arranged.

Our dedicated team of repairs and maintenance staff is always on hand to help, 365 days a year. In addition, we will always ensure that every property is kept in good repair, including the structure and outside.

We understand that some repairs are urgent and we aim to respond within one working day of an emergency repair being reported. Our emergency repair service line is open 24 hours a day, 7 days a week.

If you would like to report a repair, here’s how to get in touch:

If you would like to report a repair, here’s how to get in touch:

  • use our online repair reporting service below
  • contact our Customer Service Centre on (0191) 525 5000  
  • call the Freephone Repairs Hotline which is available in every local housing office.

If you are a customer in the Washington area with a communal heating system and need to report a repair, please contact our maintenance provider Switch 2 Energy Solutions direct on (0845) 456 4561.

Is your property flooded due to severe weather?

Is your property flooded due to severe weather?

Click here for further information or report this to Northumbria Water Ltd by calling 0800 328 7648.

Live in Washington and have a communal heating system?

Should you need to report a repair please contact Switch 2 Energy Solutions on 0333 321 2010.

Did you know?

The DIY repairs scheme allows eligible customers to complete their own everyday, minor, non-urgent repairs, and get paid up to £200 a year for doing so.

Contact us for more information.